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New Website Frequently Asked Questions

Why

Why did the website change?

Our customers shared feedback with us about what they would like to see improved on our existing website, and we listened.


What are the benefits?

    • Simplified checkout
    • Ability for us to log into your cart to validate parts needed, if requested
    • Simplified password reset function
    • Back-in-stock notices
    • Improved back-order and out-of stock visibility
    • In-warehouse pickup option online
    • Simplified process for requesting shipping quotes (cost and service level) across all available options


My Account

Did my account information transfer to the new website?

We brought over most accounts from our current website. If your account was transferred, you would have received an email with a link to access your login and create your new password. Please review/update your billing address. You will also need to set up your shipping address(es) if different from your billing address, as those did not transfer.


How do I reset my password?

You may reset your password by logging into the new website then going to your Dashboard. The Dashboard link is on the upper right side of your screen once you are logged in. When the Dashboard opens, select "Account Information" (left side of your screen). Scan down your list of options for "Change Password." Select "Change Password" and follow the prompts.

Passwords guidelines:

    • Your last four passwords may not be reused. Tip: Since this is a new website, none of your previous passwords were transferred to the new site so you are starting from scratch.
    • Passwords must contain seven or more characters
    • Passwords must contain both letters and numbers
    • Passwords must contain at least one capital letter
    • Passwords must contain one special character

How do I set up shipping addresses?

Like many other websites, you may set up a new shipping address during the purchasing process. Or, you may set up one or more shipping addresses before any purchase is made. Simply log into your account using the Login link in the upper right corner of the screen. Once you are logged in, select the Dashboard link in the upper right corner of the screen. Then, select "Address Book." You will then select the red link, "Add New Address."


Did my order history transfer?

Your online purchase history will not be available, but we can provide a pdf report of prior purchases if requested. To request a report of previous purchases, email [email protected].  A pdf report will be generated and emailed back to you. Please allow 2 - 3 business days for a response.


Site Navigation

Left Navigation Bar.

Like our current website, the left navigation bar is a list of all product categories. Tip: if you click on the words 'All Categories' at the top of that list, the category list will remain static, making it easier to navigate.


Will product search be better?

Part of the reason we selected our new website software is its ability to provide make/model/year search functionality. It will not, however, be available when the site goes live in October. We are still building out that function and will make it available shortly.


Can I shop from my phone or tablet?

Yes, our new website scales much better to phones, tablets and computers.


Checkout

Is warehouse pickup available?

Yes. Local pickup from our warehouse in Cumming, Georgia, is now an option at checkout. Orders will be held for up to 7 days.  Pickups may be made Monday - Friday from 9:00 a.m. to 5:30 p.m. Note, we do close for all standard holidays. Please allow 24 hours, if possible, before picking up an order. For expedited service, please call us at (770) 886-2500.


May I still shop and check out as a guest?

Yes, you may still shop and check out as a guest (no account set up required). But if you would like to have our staff see your cart or assist with your cart, you will need to set up an account.


My Question Isn't Here

Who do I contact if I need help?

You may email questions to [email protected]. Or you may call 770-886-2500, Monday-Friday, 8:30-5:30 EST, to talk to one of our employees.