Geno's Garage Shipping and Returns
Geno's Garage prefers to ship by FedEx or the United States Postal Service. If you require expedited shipping, we highly recommend you call us to place your order. This will allow us to check stock and ensure your order ships same day. If you prefer to place your order online and require expedited shipping, please be aware of the following:
Geno's Garage will make every effort to ship all expedited orders received by 3:00 p.m. (Eastern time zone) the same day. Orders received after 3:00 p.m. (Eastern time zone) will be shipped on the next business day. Expedited orders placed over the weekend or on a holiday will ship on the following business day. If you have any questions regarding this information, please call us at (800) 755-1715 or (770) 886-2500 between the hours of 8:30 a.m. and 5:30 p.m. (Eastern time zone). Our offices do not ship on Saturday, Sunday or over national holidays.
Expedited shipping services include:
FedEx - International Priority
FedEx - Priority Overnight
FedEx - Two Day
FedEx - Express Saver (Three Day)
Every effort is made to ship orders within 48 hours of receipt. Shipments should generally arrive within 7 - 14 business days depending on availability of the part(s) ordered and where you are located. We attempt to notify customers of backorders by email within 24 - 48 hours of receipt of the order.
General shipping information:
USPS First Class Mail delivers on Monday through Saturday and is limited by size/weight of package.
USPS Priority Mail delivers seven days a week to most zip codes within the United States.
FedEx Home delivers on Tuesday through Saturday.
FedEx Ground (commercial deliveries) delivers on Monday through Friday.
FedEx Expedited shipments deliver on Monday through Friday.
FEDEX HOME/GROUND TRANSIT DAYS FROM GENO'S GARAGE
INTERNATIONAL SHIPPING INFORMATION
For orders shipping to Canada, allow one to two weeks to receive your order after we ship it. Purchaser will be responsible for any brokerage fees, duties, taxes and fees incurred.
Please call us to discuss any warranty concerns. Warranty replacement/returns will require a RMA (return merchandise authorization) number
If you are not satisfied with your purchase from Geno's Garage, you may return any new or unused item within 90 days of the date your item was shipped for a full refund of the purchase price. If your product has been used or installed, please contact us for warranty assistance.
All returns should be made within 90 days of the purchase (as noted on the sales invoice). Returns should be packed in the original, unmarked retail packaging and should include all accessories, hardware, manuals, documentation and registration that may have shipped with the product. Damaged or improperly-installed items are subject to a 20% restocking fee.
All parts are warrantied against manufacturer's defects. Parts used in racing, competition, or in any manner other than normal usage are not warranted for wear or breakage.
Parts damaged due to improper installation are not returnable. Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. Parts not returned in new, resalable condition will be subject to a 20% restocking fee, or returned to you.
Electrical parts, once installed, can only be returned for warranty consideration. If you are returning an electrical part for warranty consideration, contact us before shipping the part back. Our technical staff can help to determine if a warranty claim is valid, and where the part needs to be sent.
Complete the information on our Product Return Form (PDF), and be sure to include it with your returned items. Include a copy of your original invoice, if available. Geno's recommends that you arrange for appropriate insurance and electronic confirmation of delivery, when possible and appropriate.
Return your package to:
1150 Samples Industrial Drive
Cumming, GA 30041
Thank you for your business.